FAQ and Policies
Spectrum Poultry's Policies
Purchasing Chicks
There is an 8 chick minimum for shipping orders. We have a three chick minimum for local pick up orders.
All chicks are sold as straight run.
When local pick up chicks are purchased from us they will be looked over by the Spectrum Poultry staff and by you the buyer. We ship chicks on Monday-Wednesday. All chicks will be sold healthy with no signs of illness. We try to be as flexible as possible if you have special requests. Chicks will hatch and ship from April-September. Please pick up your chicks promptly from the post office when they arrive. We guarantee live arrival of shipped chicks (not including any extras we send out). We guarantee pick up chicks within the first 48 hours. If any chicks arrive deceased, please email us a picture of the chick with your order number. We will issue you a credit or apply the credit, which holds the same value of the deceased chick, to a future purchase. We do not issue refunds or credits for shipping charges. We typically have a couple month waitlist for our chicks. You can check with us on your estimated shipping timeframe.
Chick Shipping
Chick shipping is a flat rate charge of $85.00 via USPS Priority Express 1-3 day delivery. Chicks are sent along on their journey with a nest pad in their box to keep them from sliding around during transit. A heat pack is included to help keep them warm. Gro Gel is offered to give the chicks immediate nutrition and hydration.
Neon stickers are added to all boxes to remind USPS that they are delivering precious little ones to their new destinations.
Purchasing Fertile Hatching Eggs
Shipping for 6-12 hatching eggs is a flat rate of $30.00 per box via USPS Priority 2-3 day delivery.
Shipping for 18-24 hatching eggs is a flat rate of $35.00 per box via USPS Priority 2-3 day delivery.
Spectrum Poultry ships hatching eggs out most days of the week. We often ship eggs the same day that they are collected. We try to get them out to you as soon as we possibly can. We like to send out 1-2 extra eggs per dozen of the same breed ordered, as long as we have them available.
We package our hatching eggs securely using poly foam shippers to ensure the safest trip possible. This material helps ensure a safe travel. Our birds are healthy and produce nice strong eggs that ship out very well. We are pleased to say that many of our customers have reported great hatch rates.
Here at Spectrum Poultry, we test fertility via incubation. Spectrum We DO NOT issue refunds for unhatched hatching eggs for several reasons. We can not guarantee hatch rate/fertility after our eggs leave our care due to the many variables of shipping and incubation. (ex. fluctuation of temperatures, different incubation practices, USPS handling, etc) Please only purchase hatching eggs from Spectrum Poultry if you understand our hatching eggs policy. We always recommend purchasing live chicks from us if you want a guaranteed number of chicks.
*Due to high demand, there usually is a wait list when ordering hatching eggs.
How to Order
You can order directly on our website by selecting the number of chicks or hatching eggs you would like. Payments can be made by credit card, debit card or PayPal through our website. Orders will be filled on a first come first served basis according to when payment is received. Once your order is placed your spot in line will be reserved.
Cancellations
If you chose to cancel your order, 50% of your payment is refundable. The other 50% will be applied towards a future purchase. We do NOT issue full refunds. If you need to cancel your order, please email us the reason for your cancellation and your order number. In the event that Spectrum Poultry can't fill an order, we reserve the right to cancel the order, and a full refund will be issued.
NPIP-104 RI
We participate in the National Poultry Improvement Plan. Our flocks are tested by the state vet. If you would like to receive the USDA NPIP 9-3 form for your eggs, please indicate so on your order. We will email you the form after we ship out your order.
*When placing an order with Spectrum Poultry, you acknowledge that you have read the policies and understand all of the terms. If you have any questions please don't hesitate to ask.